| SWCG has been providing help desk support since 1975. Although are primary emphasis has
been supporting our existing custom applications we have entered
into a number of engagements to support customers with their
hardware, networking, security, and day by day issues. We provide helpdesk and onsite
support daily for over 1000 workstations. Read more below
to see our flexible support options.
Simply the best IT support in Charleston WV and surrounding areas.
WHO WE ARE
Software Computer Group, Incorporated (SWCG), a West Virginia Corporation,
is an organization that has been providing expertise in effectively
applying computers to the access, analysis and use of information
since the mid-1970's. SWCG is able to assist and guide organizations
during any phase of computer information management and problem
solving.
HOW WE CAN HELP
SWCG offers years of experience in DATA and WORD information processing
expertise. The SWCG consulting group is made up of highly trained
specialists who provide a broad range of professional services including
systems analysis, system selection, programming, installation, networking,
configuration, training, continued support through help desk or
onsite support of the operating system and hardware plus offsite
remote backup for disaster recovery. These services are available
for a range of users which includes small firms with little or no
computer experience to large corporations whose in-house capabilities
have become overloaded and desire out sourcing.
THE FUTURE
SWCG keeps attuned to hardware and software developments on a national
and local level. We pride ourselves on the ability to fit organizations
with the right computer products based on their needs and budgets.
Support Options
Effective April 1, 2004
A support agreement may be acquired after an onsite evaluation
of operating software, hardware, and infrastructure. This evaluation
normally takes four (4) hours and is billed at $125.00 an hour.
An evaluation document will be provided that substantiates our findings.
With an annual support contract
a) Services, which include phone calls, are billed in fifteen (15)
minute intervals
b) Ninety dollars ($90.00) an hour during regular office hours
c) Guaranteed 2 hour response
Without an annual support contract
a) Services, which include phone calls, are billed in ½ an
hour intervals
b) One Hundred and twenty five dollars ($125.00) an hour during
regular office hours
c) Response to calls will be made as technicians become available
Hourly rate calculations for services provided during off hours (does not apply to cabling)
Multiplier
a) Monday through Friday before 9:00 AM or after 5:00 PM Rate is
calculated at 1.5
b) Weekends (Saturday and Sunday) Rate is calculated at 2.0
c) Holiday Rate is calculated at 2.5
Additional Block Option Purchase to reduce the hourly support rate
100 hours - $ 7000 ($ 70 an hour)
75 hours - $ 5625 ($ 75 an hour)
50 hours - $ 4000 ($ 80 an hour)
When one of the above amounts are received from your organization,
that amount will be posted to a fund account. All services provided
will be billed at the hourly rate associated with the amount paid
and the total invoice amount will be subtracted from your fund account.
You will receive a detailed invoice of services provided every fifteen
days that depicts these transactions. Note that off hour multipliers
will be used when services are provided during non business hours.
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